Privacy policy
Last updated: 30 May 2026
This Privacy Policy describes how STRING NIX LTD, referred to as the Site, we, us, or our, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.stringnix.com, or otherwise communicate with us regarding the Site, collectively referred to as the Services.
For the purposes of this Privacy Policy, you and your means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices, or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the Last updated date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide and improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term personal information, we mean information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes.
Shopping information, including the items you view, put in your cart, save into your account, review, refer, purchase, or redeem through gift cards.
Customer support information, including the information you choose to include in communications with us, for example when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services, referred to as Usage Data. To do this, we may use cookies, pixels, and similar technologies, referred to as Cookies.
Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information, such as bank account, credit card, debit card, and billing address information, to process your payment, fulfil your orders, and provide you with products or services you have requested.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, send notifications to you related to your account, purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, and provide other features and functionality related to your account.
We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set out in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Article 6 (1) (f) GDPR.
We use tracking technologies such as the Meta Pixel, advanced matching, and Conversions API to understand how customers use our Site and to deliver relevant advertising on platforms such as Facebook and Instagram. This means information about your activity on our Site may be shared with these platforms to help us show you more relevant ads, measure campaign performance, and improve your shopping experience.
You can control your ad preferences directly through your Facebook account, including through About Off Facebook Activity, or by adjusting your browser settings to limit cookies.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Article 6 (1) (f) GDPR.
Communicating with You and Service Improvement
We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, provide effective services, and maintain our business relationship with you, according to Article 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site.
For specific information about the Cookies used in connection with powering our store with Shopify, please see Shopify’s cookie information at www.shopify.com/legal/cookies.
We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, run analytics, and better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can usually choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies can negatively affect your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.
Blocking Cookies may not completely prevent how we share information with third parties such as advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products, or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We may disclose the following categories of personal information about users for the purposes set out above:
Identifiers such as basic contact details and certain order and account information.
Commercial information such as order information, shopping information, and customer support information.
Internet or other similar network activity, such as Usage Data.
Geolocation data such as locations determined by an IP address or other technical measures.
These categories of personal information may be disclosed to:
Vendors and third parties who perform services on our behalf, such as internet service providers, payment processors, fulfilment partners, customer support partners, and data analytics providers.
Business and marketing partners.
Affiliates.
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent, we may share personal information for the purpose of engaging in advertising and marketing activities.
User Generated Content
The Services may enable you to post product reviews and other user generated content.
If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and we cannot ensure that parties who access such information will respect your privacy or keep it secure.
We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties.
If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.
Information you provide on public or semi public venues, including information you share on third party social networking platforms, may be viewable by other users of the Services and users of those third party platforms without limitation as to its use by us or by a third party.
Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children.
If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell, as those terms are defined in applicable law, personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.
In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
We keep your personal information only for as long as necessary to provide our services, manage your account or order, comply with legal, tax and accounting obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.
These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
Right to Access or Know
You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete
You may have a right to request that we delete personal information we maintain about you.
Right to Correct
You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability
You may have a right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
You may have a right to direct us not to sell or share your personal information, or to opt out of the processing of your personal information for purposes considered to be targeted advertising, as defined in applicable privacy laws.
Please note that if you visit our Site with the Global Privacy Control opt out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out of the sale or sharing of information for the device and browser you use to visit the Site.
Restriction of Processing
You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent
Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal
You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails.
If you opt out, we may still send you non promotional emails, such as emails about your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights.
We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request.
In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights.
Before accepting such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us.
We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below.
If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
If you are based in the UK, you also have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority for data protection matters.
For the EEA, you can find a list of the responsible data protection supervisory authorities through the European Data Protection Board website.
International Users
Please note that we may transfer, store, and process your personal information outside the country you live in.
Your personal information may also be processed by staff, third party service providers, and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
hello [at] stringnix [dot] com
For the purpose of applicable data protection laws, and if not explicitly stated otherwise, STRING NIX LTD is the data controller of your personal information.